How to Use TCC's IT Service Desk

How do I contact the IT Service Desk and what are the hours of operation?

• We can be reached by calling 918-595-2000 or via email at clientsrv@tulsacc.edu
• Our hours of operation are: Monday-Friday; 7:30am to 8:30pm and Saturdays from 8:00am to Noon

What is the IT Service Desk? 

We're your one-stop TCC resource for questions about:

• Passwords and authorized users for:
             - MyTCC
             - Outlook
             - Banner
             - Blackboard  
             - other business applications or portals used by you or your department
• Connection to and use of the College-wide wireless network
• Phone installation and repair
• Webpage additions and updates
• Printer installation and repair
• Campus-owned software downloads and use
• Classroom media requests (projectors, computers,other equipment)
• General advice about technology or telecommuncations

Why use the IT Service Desk?

When it comes to technology, we're like your family doctor.

• We diagnose the problem/condition and refer it to the appropriate specialist to resolve.
• You don't have to track down the right answer --- just leave it to us! We'll track your problem and stay on it until it is resolved.

How do I know you're working on it?

The IT Service Desk uses the Parature "ticket" system, and you can view progress yourself.

• Go to www.supportcenteronline.com
• Select the tab "customer login"
• Enter your TCC User ID (your email address for TCC email)
• Enter the password (your password for TCC login)
• View your ticket and track progress toward resolution