How to Use TCC's IT Service Desk

IT Logo

How do I contact the IT Service Desk and what are the hours of operation?

  • We can be reached by calling 918-595-2000 or via email at clientsrv@tulsacc.edu
  • Our hours of operation are: Monday-Friday; 7:30am to 8:30pm and Saturdays from 8:00am to Noon

What is the IT Service Desk? 

We're your one-stop TCC resource for questions about:

  • Passwords and authorized users for:
               - MyTCC
               - Outlook
               - Banner
               - Blackboard  
               - other business applications or portals used by you or your department
  • Connection to and use of the College-wide wireless network
  • Phone installation and repair
  • Webpage additions and updates
  • Printer installation and repair
  • Campus-owned software downloads and use
  • Classroom media requests (projectors, computers,other equipment)
  • General advice about technology or telecommuncations

Why use the IT Service Desk?

When it comes to technology, we're like your family doctor.

  • We diagnose the problem/condition and refer it to the appropriate specialist to resolve.
  • You don't have to track down the right answer --- just leave it to us! We'll track your problem and stay on it until it is resolved.

How do I know you're working on it?

The IT Service Desk uses the Parature "ticket" system, and you can view progress yourself.

  • Select the tab "customer login"
  • Enter your TCC User ID (your email address for TCC email)
  • Enter the password (your password for TCC login)
  • View your ticket and track progress toward resolution
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