Dewayne Willis
Assistant Professor

Contact information
Tulsa Community College, Northeast Campus
3727 E. Apache St.
Tulsa, OK  74115-3115
918.595.8429
Fax: 918.595.7520
dewayne.willis@tulsacc.edu

Educational Background
B.S. Computer Science - DeVry Institute of Technology, Irving, TX
M.S. Computer Science - Nova Southeastern University, Ft. Lauderdale, FL

Courses Taught
CSCI 1263 - Network Fundamentals
This first course in the network curriculum provides a general introduction to networking. Topics will include an overview of the hardware and software needed for network connectivity including personal computer operating systems, network media and topology, network card configuration and installation, and communication protocols and standards. This course provides for hands-on interaction with network related hardware and software. The focus will include coverage of Comp TIA’S objectives for the Network+ certification exam. Prerequisite: CSCI 1203 or instructor approval. Recommended: CSYS 2023 and CSCI 2143.

CSYS 2063 - Windows Server Administration
Students will perform server installation and operations of networking services, Active Directory services, monitoring and troubleshooting, as well as gain an understanding of the operating system functions and capabilities. Microsoft's objectives and certification guidelines will be covered. Prerequisite: CSCI 1263 or instructor approval.

CSCI 1273 - Customer Support
Designed to show how customer support positions provide guidance and assistance in both consulting and troubleshooting roles within a helpdesk environment. Guidance in educating the user community based upon current hardware/software products. Understanding the importance of developing a better understanding of a customer’s business environment and troubleshooting/resolving the customer’s problems as quickly as possible. Develop troubleshooting and problem solving techniques to distinguish between communication vs. equipment hardware/software problems and be able to effectively communicate with non technical users over the telephone. Prerequisite: CSCI 1263.

 

 

ShareThis

TCC