|Associate Professor, Marketing & Management|
|AAS Tulsa Junior College
BS Northeastern State University
MS Oklahoma State University
|Principles of Management
This course is an introduction to the basic theory and principles of management. Emphasis is on the functions of management, planning, organizing, staffing, directing, and controlling. The course takes a survey approach to current trends in management and possible future developments in organization and administration.
This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
|Sales and Negotiations
A multi-pronged approach focused on the development and growth of the salesperson through a study of self-motivation, business communication, and the development of sales presentations and closing strategies, with special emphasis on developing negotiation skills.