Complains and Grievance Appeals Process

Student Disability Complaint and Grievance Appeals Process

Students may register complaints or grievances regarding attitudinal barriers, and accessibility issues they encounter in Tulsa Community College activities, programs or services. This procedure outlined below has been implemented to:

  • Identify a formal means for students to contest the denial of accommodations, curricular modifications or course waivers
  • Address attitudinal barriers and accessibility issues regarding TCC activities, programs and services
  • Provide feedback from students to improve the delivery of academic support services

Reporting a Formal Complaint regarding a Qualified Disability Accommodation

Students who believe they are not receiving a qualified disability accommodation should file a written complaint. The complaint submitted must have occurred within the last 180 days. The Director of Accessibility Resources will investigate and respond to the student in writing within fifteen (15) business days of submission of the complaint.

Appeals Process regarding a Qualified Disability Accommodation

Students may appeal the decision of the Director of Accessibility Resources by submitting a written appeal within fifteen (15) days of the original decision. The Dean of Student Affairs, Accessibility Resources or designee will accept an appeal of the decision of the Director of Accessibility Resources if the appeal cites at least one of the following reasons:

  • New information is available which may suggest a modification of the decision;
  • The decision was not in accordance with the evidence presented.

The Dean of Student Affairs, Accessibility Resources or designee has fifteen (15) business days, upon receiving the appeal through the online form, to notify the complainant of the decision.

The Dean of Student Affairs, Accessibility Resources or designee may take any of the following actions relating to the appeal:

  • Uphold the original decision of the Accessibility Resources Director
  • Modify the original decision of the Accessibility Resources Director
  • Vacate the previous decision and request a new determination by the Director of Accessibility Resources.

Complaints Based on Disability Discrimination

Individuals who believe they have been discriminated against or harassed because of a disability should file a written complaint or emailing the Director of Civil Rights Compliance/Title IX Coordinator at TCCDiscriminations@tulsacc.edu. The Discrimination, Harassment, or Retaliation Policy can be found at Civil Rights Compliance.