TCC Retiree Benefit Change Notices


Oct 9, 2023 – 2024 Retiree Open Enrollment: Over & Under 65 Plan Updates

For the benefit plan year 2024, we will move from two (2) Blue Cross Blue Shield (BCBS) medical plan options to three (3). The new option will be the same plan design as our current BCBS Blue Preferred PPO $500 deductible plan, just an update to the physician network called Blue Advantage.

  • TCC will not change the benefits of the over-65 Retiree Aetna Medical Plans. Although there are no changes in benefits, Aetna plans have slight increases in premiums.
  • There are no plan design changes for the BlueCross BlueShield Dental plans only a slight premium increase. There are no plan design changes for the BlueCross BlueShield Life Insurance or the MetLife Vision plans.
  • TCC will host an on-campus Open Enrollment meeting on October 17, 2023, at Metro Campus room MP110 at 10 a.m.

Jan 5, 2023 - Navia Retiree Member Portal Guide

Navia Retiree Member Portal Guide

Past Years

Dec. 19, 2022 Navia Correction Notice

TCC Retirees,

We apologize for the issues and confusion regarding the first set of letters Navia sent. They included a 2% administration fee on top of the 2023 premiums. Retirees do not pay the administration fee, TCC does. We spoke with Navia today and they are in the process of generating and sending out new letters this week. Please be patient on receiving the letters as the mail is behind because of the Holiday. Below is the breakdown of the letters you should receive in the coming weeks from Navia:

  • Updated Direct Bill Welcome Notice stating which benefits you are enrolled in with the correct premium amounts. You do not have to elect the benefits and send back to Navia. All enrollments have already been sent to the carriers.
  • OTRS subsidy letters.
  • Welcome letter stating Navia will be taking over as the Direct Bill Administrator Feb. 1, 2023 with Step-by-step instructions on how to set up the ACH online.

In the Direct Bill Welcome Notice (letter with benefit and premium elections), you will be given a registration code to set up an online account. From there, you can set up the ACH online. Do not set up your online account until you receive the updated letter from Navia.

Note: Please disregard the previous communications.

Issues and questions, we have encountered:

  • Navia is a COBRA/Direct Bill Administrator. The letters state you are to elect coverage and mail back the elections to Navia in order to be enrolled in COBRA benefits. This is not the case. TCC is utilizing Navia for their Direct Bill Administration. You will not be enrolled in a COBRA product, you are enrolled in the TCC Retiree benefit plan.
  • Navia is setting you up with an effective date of Jan. 1, 2023. Some retirees have called into Navia and they have stated you are not active. This is because the contract with Navia does not start until Jan 1, 2023. It is best to wait until after Jan 1, 2023 to call their customer service number.
  • Navia will not draft their first premium until Feb. 1, 2023. This gives you plenty of time to receive your new updated letter and registration code. You have until Feb. 1, 2023 to set up your ACH.
  • Workterra will pull your December premium on Jan 5, 2023. Then Workterra will no longer pull a premium. Navia will take over Feb 1/2023.
  • ACH stands for Automated Clearing House. It is the terminology for automated payments coming out of your checking or savings account. TCC requires all retirees to set up an ACH with Navia.
Open House

If you are having issues setting up your ACH online, TCC HR will be hosting an open house on January 10, 2023, at the Southeast Campus. The open house will be available for retirees to come and go. It will be held in a computer room and we can help assist setting up your ACH information. The computer room holds up to 40 people, so depending on attendance, you may have to wait until a computer is available. Please bring your banking information with you, as you will need your routing and account numbers to set up the ACH. See time and location details below:

Location: Southeast Campus, Building 1 Room 1220 – 10300 E 81st S Tulsa, OK 74133

This room is located on the second floor. If you enter on the first floor, there is an elevator available. There is parking located next to building 1. Posted signs will guide you to the location. 

Time: 8:30 a.m. to Noon

Office Closing

TCC will be closed for the Holiday Break from Dec. 23, 2022 – Jan. 2, 2023. If you have any questions or concerns during that time, please email We will be back in the office on Jan 3, 2023 and will be able to assist via phone with any questions. Melyssa Hendrickson 918-595-7856 or Nick Taylor 918-595-7901.


For regular updates, please view the retiree website at or join the retiree Facebook group. On Facebook search Tulsa Community College Retirees, and ask to join.

Thank you for your patience and understanding as we navigate this vendor change.

Nick Taylor 
Total Rewards and Wellness Manager

May 7, 2021 – BlueCross BlueShield - St. Francis Update

After months of negotiations, the BlueCross BlueShield (BCBS) and St. Francis contract has expired, effective April 30.

However, there is a 90-day transition period where services will continue to be covered as in-network.

We hope an agreement will be reached prior to the end of the transition period on July 29.

If you are currently undergoing treatment, please contact the Benefit Advocate team with Alliant to start the transition of care process at 855-889-3713 or

Note: Not all medical conditions will qualify for the transition of the care process.

We are keeping a close eye on the negotiations and will provide communications as we receive information.

If you have any needs or questions, please contact our Human Resources team at

Jan. 27, 2021 – WorkTerra 2021 Coupon Statements

Have you been wondering about your WorkTerra Coupon Statement and when you will receive it?

We received an update from WorkTerra informing us that there was an issue in regard to statements being printed and mailed to retirees.

The statements will be processed and mailed by the end of today January 27, 2021.

We apologize for any inconvenience this has caused. Please feel free to reach out to either Nick Taylor at or Kelsey Sutterfield at for any additional questions.

Dec. 22, 2020 – COVID-19 Coverage Notice

Blue Cross and Blue Shield COVID coverage ending December 31, 2020

Coverage for COVID treatment with Blue Cross and Blue Shield currently paid at 100% will end on December 31, 2020. This includes expanded telehealth coverage currently paid at 100%. This does not affect MD Live which will be covered at 100% on the PPO plan in 2021.

What does that mean for our retirees? In 2021 if a retiree is hospitalized for COVID costs will not be paid at 100%; the retiree will be responsible for Deductibles, Copays and Coinsurance. Note – this is subject to change.

COVID-19 testing and testing-related visits are covered at no cost-share for fully insured and Administrative Services Only (ASO) members as required by the Families First Coronavirus Response Act (FFCRA) until the end of the U.S. Health & Human Services public health emergency.

Aetna Coverage Extended

We are extending several COVID-19 cost-sharing waivers related to in-patient treatment, telemedicine, and primary care through 01/31/21. We have also added a cost-sharing waiver for COVID-19 vaccinations.

  • Waiving member cost-sharing for inpatient admissions for treatment of COVID-19 or health complications associated with COVID-19
  • Waiving member cost-sharing for in-network specialist telehealth/telemedicine visits (including outpatient behavioral and mental health counseling services)
  • Waiving member out-of-pocket costs for all in-network primary care visits, whether done in-office and via telehealth, for any reason
COVID-19 Information

We’re expanding our coverage of telehealth services and offering all telehealth visits with network providers at no out-of-pocket cost to Medicare members (copays are waived) until further notice. This will help you get the care you need while lowering your risk of exposure to the coronavirus, or COVID-19.

  • We’ll waive your copay for all COVID-19 testing
    If you meet the Centers for Disease Control and Prevention (CDC) guidelines for testing, and it’s requested by your doctor, we’ll waive the cost for testing. There may be a cost associated with your doctor's visit.
  • We’ll waive your copay for COVID-19-related hospital admissions
    Aetna will waive member cost-sharing for inpatient admissions at all in-network and out-of-network facilities for the treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Aetna-insured commercial and Medicare Advantage plans.
  • We’ll refill your prescriptions early if you need it
    If your Aetna Medicare plan has Part D drug coverage, you can get your refill early, and for many of the medications we cover, you can get a 90-day supply.
  • We’re providing $0 home delivery of prescription medications from CVS Pharmacy
    Limit your exposure to the virus, or avoid passing it around by having your medications (excluding over-the-counter medications) delivered to you.

We’re here to listen
Aetna Resources For Living® has set up a crisis support line for all members. Medicare members can call us at 1-866-370-4842 (TTY: 711).

Nov. 6, 2020

St. John's Ascension Notice

Some retirees may have received a notice from St. John Medical Center and Hospital stating their Medicare Advantage plan is not in the network. Please do not be alarmed as your Aetna plan is covered. Our Aetna Medicare Advantage plan is an Extended Service Area (ESA) PPO plan which allows you to see any provider that a) accepts Original Medicare, and b) is willing to submit a claim to Aetna.

Print the St. John Aetna Network Flyer and take it to a St. John provider to assist them with submitting a claim and billing.

March 24, 2020

Join us as we unearth the 25th anniversary time capsule.

March 20, 2020

COVID-19 Information

Mar. 9, 2020

CVS Health announces COVID-19 resources for Aetna members

Mar. 1, 2020

February 1, 2020 - Medicare Part D

Medicare Part D Notice

Oct 1, 2019 – Over 65 Plans Are Not Changing

For the year 2020 TCC will not be changing the benefit options for the Aetna Medical Plan, Metlife Vision Plan, BCBS Dental Plan or the BCBS/Dearborn Life Insurance Coverage options for retirees during open enrollment. Although there are no changes in benefits, Aetna will be providing packets for 2020 coverage at the annual picnic and the open enrollment meetings.

Options Available for Under 65 Plan are Changing

The College has made one change in a medical plan for under 65 retirees only. We will no longer be offering the BCBS Preferred High option. This plan included the $1000.00 deductible.

Mar. 15, 2019

Tulsa Community College is excited to announce a seamless change in support with our benefit brokerage firm!

The College recently transitioned our Benefit Advisory Services from NFP to Alliant for both our active employee and retiree members. This transition to Alliant will result in stronger support for all members via Alliant’s Benefit Advocates and a dynamic client platform. Alliant’s Benefit Advocates will provide clarity in benefit options, assist with benefit questions and resolve claims issues you may be experiencing with your benefit package.

This transition will help TCC continue to provide our employees and retirees with the best possible resource with their benefit programs.

Benefits Questions?

General benefit questions
Eligibility and coverage
Finding a network provider
Medical, dental and vision claim issues
Coverage changes due to life events (marriage, new child, divorce, etc.)

Please begin utilizing Alliant should you require immediate assistance with your benefits by calling (855) 889-3713 or emailing a direct benefit advocate at Monday–Thursday 8 a.m.–5:30 p.m. CT and Friday 8 a.m.–4:30 p.m.

Feb. 1, 2019

Please remember that retirees pay in arrears – this means your December Premium will be paid in January. PlanSource will still be our billing vendor for this final premium payment. WorkTerra will take over as the billing company 2/1/19. In February, this is also when your new premiums will be reflected for your Open Enrollment elections or any premium plan cost changes. Any election changes will be effective 1/1/19. You should expect an introductory letter from WorkTerra to arrive at your mailing address by Mid-January. This letter will include your elections and any subsidy you are eligible through OTRS. Please remember that all retirees are required to sign up for ACH through WorkTerra to continue any level of coverage offered to TCC retirees. The ACH form can be located at the bottom of this website.

For retirees under 65, you should have your medical ID card by 1/1/19. For retirees 65 and over, you should have your medical ID cards the first week of January if you made a plan change. If you did not make a plan change, you will not be receiving a new medical ID card. Our new vision carrier, MetLife, does not mail out ID cards. You will only receive a new Dental ID card if you made a plan change.

On January 15th CVS announced that Walmart would no longer participate in the CVS pharmacy networks. This change does not apply to Aetna Medicare plans. Walmart will continue to participate in our Medicare networks in 2019 and is preferred on some plans. Aetna Medicare does not use the CVS network, therefore, the pharmacy networks will not change. Members can continue to use Walmart in all benefit plans. There is no change for Medicare members.

Jan. 1, 2019

TCC will be changing the billing company from PlanSource to WorkTerra effective January 1, 2019.

To continue any level of insurance with the College all retirees will be required to pay via ACH automatic bank deductions beginning January 1, 2019. The College will no longer accept payments by check. You can locate of copy of the ACH form at the bottom of this page. If your ACH form is not received, all retiree insurance will be dropped effective 1/1/2019.