Starfish Student Success Network

I can’t log in to Starfish or make an appointment. What should I do?

Starfish has been optimized for use in Mozilla Firefox and Google Chrome. Starfish is not compatible with Internet Explorer.

• Try switching or updating your browser. Using the most up-to-date browser can often solve most login issues.
• Try clearing your cache. Search for History in the browser’s settings. Make sure you delete browsing history, cookies, and cached images.
• You may not have access. Contact starfish@tulsacc.edu for more information.

How can I ask for help?

If you need help in a course, email your instructor directly by going to the My Success Network tab and choosing the instructor you wish to contact.

If you have other concerns, you may choose Request Help from the menu.

Why did I receive an error message when I tried to log in?

Did you receive the following message when you tried to log in?

“You do not have privileges, or your role is not properly defined in the Starfish system. Please contact your system administrator if you should have or would like to gain access to this application.”

After your application for admission is processed, it can take up to 24 hours to be added to the system.

If you cannot access the Starfish link in MYTCC and you are returning after a long absence, you will need to re-activate your account by completing a new application for admission.

Why can’t I make an appointment with someone in My Success Network?

Some members of your network may not be using Starfish for scheduling. You may reach out to them by phone or email listed in their profile.

How can I make changes to my information in Starfish?

1. Access your Starfish profile from the menu at the top left.
2. Click the drop-down carat/menu by your name and click the Profile link.
3. From here, update your home and cell phone number as well as opt-in for weekly updates and set appointment reminder preferences

Note: If you are updating your phone numbers, this will also need to be done in MYTCC. (MyAccount Page, Personal Information)

I don’t have an assigned advisor. How can I get one?

To have an advisor assigned, you must have a declared major and be currently enrolled. Visit Career Services for assistance with mapping out your career and education goals.

Something came up and I need to cancel or edit my appointment. How do I do that?

You may cancel or edit an appointment from your Starfish dashboard.

1. Click on the Menu, Select “Dashboard”
2. Locate the appointment you want to cancel or edit
3. Click on the Edit pencil in the top right corner of the appointment box to edit your appointment details
4. Click on the “X” to cancel your appointment

I received a flag. What does that mean?

When a faculty or staff member raises a flag for you, it means they noticed you may be experiencing challenges with the class. Please reach out to any of the individuals in your Network for assistance. If you’re not sure who will be the best contact, reach out to your academic advisor for assistance.

I received kudos. What does that mean?

It means you are doing a great job! Keep up the good work!

What student information exists in Starfish?

Starfish access is based on roles and relationships. Only instructors and administrators in particular roles (e.g. academic advisers, club advisers, instructors) who are in a professional relationship with you (e.g., your assigned advisers, your instructors for the current term) can see information in Starfish, and even then they can only see information necessary for their role.

For example, instructors would see only information directly related to the course (e.g., your enrollment in their class), while academic advisers would have a more holistic view, including overall GPA and student background information.

In order to better support your success, academic advisers also use Starfish to document general topics discussed in advising meetings. Notes kept in Starfish are intended for professional purposes, meet professional standards, and fall under your FERPA rights.

Why have I received flags and kudos from some faculty members, but not all?

Not all faculty members use Starfish to alert students. If you have questions about your performance in the class, make sure you communicate with your faculty member.

Are there any tutorials available for Starfish?

Yes, watch a quick demo on how to use Starfish.